Help & Frequently Asked Questions (FAQ)
Welcome to Narrow Escape.
We’ve put together answers to the most common questions to help make your shopping experience smooth and stress-free. If you don’t find what you’re looking for, feel free to contact us — we’re always happy to help.
🛒 Orders & Payments
How do I place an order?
Simply browse our products, select your preferred items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept secure online payments through approved payment gateways available on our website. All transactions are encrypted to protect your information.
Is it safe to make payments on Narrow Escape?
Yes. We use secure, trusted payment processors and do not store your card or mobile money details on our servers.
Can I cancel or change my order after placing it?
Orders can only be changed or cancelled before they are processed or shipped. Please contact us as soon as possible if you need assistance.
🚚 Shipping & Delivery
Where do you deliver?
We currently deliver to selected locations. Delivery availability and fees will be shown during checkout.
How long does delivery take?
Delivery times vary depending on your location. Estimated delivery timelines will be communicated once your order is confirmed.
How much does delivery cost?
Delivery costs depend on your location and order size. The final delivery fee will be displayed before you complete your purchase.
Will I be notified once my order is shipped?
Yes. You will receive an update once your order has been processed and dispatched.
🔄 Returns & Refunds
Do you accept returns?
Yes, we accept returns on eligible items. Products must be unused, in original condition, and returned within the specified timeframe.
How do I request a refund or exchange?
Please contact us with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed after the returned item has been inspected. Processing times may vary depending on your payment method.
👕 Products & Sizing
How do I choose the right size?
Please refer to our size guide available on the product page. If you’re unsure, feel free to contact us for assistance.
Are the product images accurate?
We aim to display our products as accurately as possible. However, slight color variations may occur due to screen settings and lighting.
Are your products original?
Yes. All products sold on Narrow Escape are carefully selected and meet our quality standards.
👤 Account & Privacy
Do I need an account to place an order?
You may check out as a guest, but creating an account allows you to track orders and manage your details more easily.
How is my personal information used?
Your information is used only to process orders, provide customer support, and improve our services. Please read our Privacy Policy for full details.
Will my information be shared with third parties?
We do not sell or misuse your data. Information is only shared with trusted partners when necessary to fulfill your order.
📞 Support & Contact
How can I contact Narrow Escape?
You can reach us via:
- Contact form on our website
- Social media platforms
(Visit our Contact Us page for full details.)
What are your support hours?
Our support team responds during business hours. Messages received outside these hours will be answered as soon as possible.
❓ Still Need Help?
If your question isn’t listed here, don’t worry — we’re here for you.
👉 Contact us directly, and we’ll be happy to assist.