🚚 Shipping & Returns
Shipping Information
Narrow Escape ships physical products both locally in Zimbabwe and internationally, depending on availability.
📦 Order Processing
- Orders are processed within 2–5 business days after payment confirmation
- Processing times may vary during high-volume periods or product launches
- You will receive an order confirmation once your purchase is processed
🌍 Shipping Locations
We currently ship to:
- Zimbabwe
- Selected international destinations
If your country is not listed at checkout, please contact us before placing an order.
⏱ Delivery Timeframes
Estimated delivery times (excluding processing):
- Zimbabwe: 3–7 business days
- International: 7–21 business days (depending on destination and customs)
Delivery times are estimates and may be affected by:
- Courier delays
- Customs clearance
- Public holidays
- External factors beyond our control
💰 Shipping Costs
- Shipping fees are calculated at checkout
- Costs vary based on:
- Location
- Package size and weight
- Courier service selected
Any customs duties, taxes, or import fees are the responsibility of the customer.
📥 Digital Products
- Digital products are delivered electronically
- No shipping fees apply
- Please refer to our Digital Downloads Policy for full details
🔁 Returns & Refunds
❌ Digital Products
Due to the nature of digital content:
- All digital downloads are non-refundable
- Once delivered or accessed, the sale is final
📦 Physical Products
We accept returns on physical products only if:
- The item is damaged, defective, or
- The wrong item was sent
Return Conditions
- You must contact us within 7 days of delivery
- Items must be:
- Unused
- In original condition
- In original packaging
🚫 Non-Returnable Items
We do not accept returns for:
- Digital products
- Items damaged due to misuse
- Items returned without prior approval
- Sale or clearance items (unless defective)
🔄 Refunds
- Approved refunds will be processed after the item is received and inspected
- Refunds are issued to the original payment method
- Processing times may vary depending on the payment provider (e.g. Paynow, card networks)
🚚 Return Shipping Costs
- Customers are responsible for return shipping costs unless:
- The item was defective, or
- An incorrect item was sent by us
We recommend using a trackable shipping service for returns.
📩 How to Request a Return
To request a return or report an issue, contact us with:
- Your order number
- A brief description of the issue
- Clear photos (if the item is damaged)
📧 Email: admin@narrrowescape.com
📞 Phone: +263 77 886 5718
⚠️ Lost or Delayed Shipments
- We are not responsible for delays caused by couriers or customs
- If a package is confirmed lost, we will work with the courier to resolve the issue
📜 Policy Updates
Narrow Escape reserves the right to update this policy at any time.
Changes will be posted on this page and apply to future orders.
Final Note
Narrow Escape operates with intention, honesty, and care.
Every order supports independent creative work and conscious publishing.
Escape the noise.
Choose the narrow road.